Only prompt feedback after multi-round agent sessions
Billing and asset agents (single-shot) no longer trigger the star rating feedback prompt after every response. Feedback is now only requested after troubleshoot/onboarding sessions or when the conversation had 3+ exchanges in the last hour. Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
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@@ -89,32 +89,41 @@ export async function handleMessage(
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await storeConversation(env.DB, user.id, text, cleanText, requestId);
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await sendMessage(env.BOT_TOKEN, chatId, cleanText);
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// Prompt feedback after session end
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// Prompt feedback only after multi-round sessions (troubleshoot/onboarding)
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if (sessionEnded) {
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const hadMultiRoundSession = await hasRecentMultiRoundSession(env.DB, telegramUserId);
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if (hadMultiRoundSession) {
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await promptFeedback(env, chatId, lang, 'agent');
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}
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}
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return;
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}
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// 5. Detect intent for new session creation
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let response: string | null = null;
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let sessionType: string | null = null;
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if (ONBOARDING_PATTERNS.test(text)) {
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response = await onboardingAgent.processConsultation(env.DB, telegramUserId, text, env);
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sessionType = 'onboarding';
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} else if (TROUBLESHOOT_PATTERNS.test(text)) {
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response = await troubleshootAgent.processConsultation(env.DB, telegramUserId, text, env);
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sessionType = 'troubleshoot';
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} else if (BILLING_PATTERNS.test(text)) {
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response = await billingAgent.processConsultation(env.DB, telegramUserId, text, env);
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sessionType = 'billing';
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} else if (ASSET_PATTERNS.test(text)) {
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response = await assetAgent.processConsultation(env.DB, telegramUserId, text, env);
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sessionType = 'asset';
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}
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if (response) {
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const { cleanText, sessionEnded } = cleanSessionMarkers(response);
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await storeConversation(env.DB, user.id, text, cleanText, requestId);
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await sendMessage(env.BOT_TOKEN, chatId, cleanText);
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if (sessionEnded) {
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await promptFeedback(env, chatId, lang, 'agent');
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// Only prompt feedback for multi-round agents
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if (sessionEnded && (sessionType === 'troubleshoot' || sessionType === 'onboarding')) {
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await promptFeedback(env, chatId, lang, sessionType);
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}
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return;
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}
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@@ -134,6 +143,41 @@ export async function handleMessage(
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}
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}
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/**
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* Check if the user recently had a multi-round session (troubleshoot/onboarding).
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* Used to decide whether to prompt for feedback after active agent routing.
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*/
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async function hasRecentMultiRoundSession(db: D1Database, telegramUserId: string): Promise<boolean> {
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try {
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const result = await db
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.prepare(
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`SELECT
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(SELECT COUNT(*) FROM troubleshoot_sessions WHERE user_id = ?) +
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(SELECT COUNT(*) FROM onboarding_sessions WHERE user_id = ?) as count`
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)
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.bind(telegramUserId, telegramUserId)
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.first<{ count: number }>();
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// If session was just deleted (session end), check conversation history depth
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if (!result || result.count === 0) {
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const msgCount = await db
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.prepare(
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`SELECT COUNT(*) as count FROM conversations
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WHERE user_id = (SELECT id FROM users WHERE telegram_id = ?)
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AND created_at > datetime('now', '-1 hours')`
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)
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.bind(telegramUserId)
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.first<{ count: number }>();
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// At least 6 messages (3 exchanges) in the last hour = meaningful session
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return (msgCount?.count ?? 0) >= 6;
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}
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return true;
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} catch {
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return false;
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}
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}
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function cleanSessionMarkers(text: string): { cleanText: string; sessionEnded: boolean } {
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const sessionEnded = text.includes('[세션 종료]') || text.includes('__SESSION_END__');
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const cleanText = text
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