Initial implementation of Telegram AI customer support bot

Cloudflare Workers + Hono + D1 + KV + R2 stack with 4 specialized AI agents
(onboarding, troubleshoot, asset, billing), OpenAI function calling with
7 tool definitions, human escalation, pending action approval workflow,
feedback collection, audit logging, i18n (ko/en), and Workers AI fallback.

43 source files, 45 tests passing.

Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>

wrangler.toml

@@ -0,0 +1,63 @@
+name = "telegram-ai-support"
+main = "src/index.ts"
+compatibility_date = "2024-01-01"
+
+[ai]
+binding = "AI"
+
+[vars]
+ENVIRONMENT = "production"
+# AI Gateway 경유
+OPENAI_API_BASE = "https://gateway.ai.cloudflare.com/v1/d8e5997eb4040f8b489f09095c0f623c/telegram-ai-support/openai"
+# D2 렌더링 서비스 (jp1 Incus)
+D2_RENDER_URL = "http://10.253.100.107:8080"
+# 외부 API
+NAMECHEAP_API_URL = "https://namecheap-api.anvil.it.com"
+WHOIS_API_URL = "https://whois-api-kappa-inoutercoms-projects.vercel.app"
+CLOUD_ORCHESTRATOR_URL = "https://cloud-orchestrator.kappa-d8e.workers.dev"
+
+[[d1_databases]]
+binding = "DB"
+database_name = "telegram-ai-support"
+database_id = "REPLACE_WITH_ACTUAL_ID"
+
+[[kv_namespaces]]
+binding = "RATE_LIMIT_KV"
+id = "REPLACE_WITH_ACTUAL_ID"
+preview_id = "REPLACE_WITH_ACTUAL_ID"
+
+[[kv_namespaces]]
+binding = "SESSION_KV"
+id = "REPLACE_WITH_ACTUAL_ID"
+preview_id = "REPLACE_WITH_ACTUAL_ID"
+
+[[kv_namespaces]]
+binding = "CACHE_KV"
+id = "REPLACE_WITH_ACTUAL_ID"
+preview_id = "REPLACE_WITH_ACTUAL_ID"
+
+[[r2_buckets]]
+binding = "R2_BUCKET"
+bucket_name = "ai-support-assets"
+
+# Service Binding
+[[services]]
+binding = "CLOUD_ORCHESTRATOR"
+service = "cloud-orchestrator"
+
+# Cron Triggers:
+# - 매일 자정(KST): 만료 알림 + 데이터 아카이빙 + 정합성 검증
+# - 매 5분: pending 상태 자동 정리
+# - 매 시간: 장애 모니터링 체크
+[triggers]
+crons = ["0 15 * * *", "*/5 * * * *", "0 * * * *"]
+
+# Secrets (wrangler secret put):
+# - BOT_TOKEN: Telegram Bot Token
+# - WEBHOOK_SECRET: Webhook 검증용 시크릿
+# - OPENAI_API_KEY: OpenAI API 키
+# - NAMECHEAP_API_KEY: Namecheap API 래퍼 인증 키
+# - ADMIN_TELEGRAM_IDS: 관리자 Telegram ID (콤마 구분)
+# - DEPOSIT_BANK_NAME: 입금 은행명
+# - DEPOSIT_BANK_ACCOUNT: 입금 계좌번호
+# - DEPOSIT_BANK_HOLDER: 예금주